Surely every barista should be a role model for the business of serving coffee. Good coffee service goes along way at helping customers start their day or fuel up.
But there are instances when customers are viewed as a name on a cup, or simply money in passing. It is very rude for a Barista to contradict a customer’s order request for any given specification. A Barista’s job is to fill the order politely (and suggestively) even if the order sounds a little weird or off.
An AmericaOnCoffee (AOC) Comment
How the Starbucks Macchiato Ruined My Indie Coffee Shop
By Nicole A. Taylor
Lately my macchiato moment has been served with a side of microaggression – or so it seems. The first incident was at a Downtown, Brooklyn place with fiddle leaf fig trees thriving, leather club chairs, and cascara-based spritzers. The barista reminded me that a macchiato isn’t a grande drink and gestured to the petite nature of my beverage choice. I was confused. Nobody else was getting a teachable moment there — why was I? “We tell every guest this isn’t a Starbucks macchiato,” the barista told me.