Surely every barista should be a role model for the business of serving coffee. Good coffee service goes along way at helping customers start their day or fuel up.
But there are instances when customers are viewed as a name on a cup, or simply money in passing. It is very rude for a Barista to contradict a customer’s order request for any given specification. A Barista’s job is to fill the order politely (and suggestively) even if the order sounds a little weird or off.
An AmericaOnCoffee (AOC) Comment
How the Starbucks Macchiato Ruined My Indie Coffee Shop
By Nicole A. Taylor
Lately my macchiato moment has been served with a side of microaggression – or so it seems. The first incident was at a Downtown, Brooklyn place with fiddle leaf fig trees thriving, leather club chairs, and cascara-based spritzers. The barista reminded me that a macchiato isn’t a grande drink and gestured to the petite nature of my beverage choice. I was confused. Nobody else was getting a teachable moment there — why was I? “We tell every guest this isn’t a Starbucks macchiato,” the barista told me.
America On Coffee 
I read the article and was sorry the author experienced what I would name rudeness. I do not frequent coffee shops of any stripe, but I particularly dislike what some have described as “hoity-toity” shops. The few times I have stepped inside the door of such establishments have not given me any desire to revisit them. I prefer to make my own at home and forego the well-meant explanations such as the author endured. I have worked with the public pretty much all of my adult life and feel respect is key and nothing else should matter. People make assumptions all the time, but like the author I dislike it when someone in a position of serving the public in whatever capacity makes an assumption based on their own perspective. However, we are all only human with our foibles and faults so I do try to give people a break – probably because I know I have guilty at times of some faux pas or other. (Hopefully not too often though.)
I totally agree with you Carol. Upon us is a new generation. No more customer service with a smile. No more, is it that the customer is always right. And, no more are there any free grocery store bags. Gratuity is gone.💗💗☕️☕️
It does seem to be the way of the world these days. And it’s sad.
We’ll get thru!🙏
Yup, one day at a time, staying safe 🙂
A wise must after all that 2020 has revealed!🙏